That’s when we established a Project Management Office - to build a strong foundation for the future.
Let me take you through the process that has been working for us, starting with the basics.
A PMO’s responsibility is to ensure a centralized and coordinated management of projects.
To simplify, the PMO is given the responsibility to manage projects within its scope and define a set of management standards. This allows everyone involved to achieve success and visibility as final outcomes.
How? Through standardization and good practice, of course.
For instance, at Anchanto, the PMO defines and executes various processes which involve communication management, change request management, schedule management, RAID management, etc. to improve project deliveries.
Although there are different types of PMOs, like Supportive, Controlling, Directive, etc., you can select the one that fits your business needs. At Anchanto, we have zeroed in on a Directive PMO.
A Directive PMO provides a project management framework by establishing processes, templates, standards, SOPs, checklists, etc. as well as some appropriate tools for processes. It also provides and develops resources, like professional Project Managers to manage ongoing projects
The main objective of a Project Management Office is to define frameworks, templates, and principles that help establish an organization-wide standard approach to projects and project deliveries.
At Anchanto, the PMO does this by working together with internal and external stakeholders using predefined or new processes to ensure successful outcomes; on-time delivery with high quality.
We need to build a strong team, but before building a team, you need to have some rules in place. Here are some crucial principles that work as the building blocks of a strong Project Management Office:
Governance is a framework for making decisions regarding projects and products. It involves prioritization, approvals, escalations, and discipline, etc. in the projects.
With set processes in place, the PMO must establish accurate and timely reporting to all stakeholders (internal and external). Reporting is about sharing the status of a project with identified stakeholders. The frequency of this is predefined.
R - Risks
A - Assumptions
I - Issues
D - Dependencies
RAID is about identifying, capturing, and managing risks, assumptions, issues, and dependencies. Many companies focus only on risk management, but it’s very important to identify and communicate the assumptions and dependencies as well.
The PMO must engage in RAID management and ensure that risks, assumptions, and dependencies, do not result in issues.
4. Schedule, Scope, and Quality
Detailed and efficient planning, schedule, and quality management is a crucial part of an effective PMO. When projects are planned with a clear vision, achieving them becomes easier and overall success improves.
Standards refer to the common framework for project management functions. Establishing certain processes and functionalities can enable better deliveries, help manage expectations, and achieve results in a structured way.
Consistency is a framework to ensure all projects are populating reports, documents, plans, etc to the same level using common standards. With this process in place, transparency and accuracy can be achieved in end-to-end operations.
Transparency is the level of progress and status of all projects communicated to key stakeholders. With a framework in place, there can a plan in place which ensures regular communication.
8. Continuous Improvement
Implementing learnings from projects, updating frameworks and processes to deliver efficiently makes sure that the PMO is always evolving. With a clear idea of what worked and what didn’t, it is important to make required changes and update processes.
Here are some benefits of an efficient PMO:
Having a Project management Office means you ensure standardization in planning, execution, monitoring, reporting, and several processes. With a proper structure in place, you can develop relevant and efficient frameworks for project management.
2. Quality Improvements
Another key benefit of having a PMO is that with established processes, overall success is ensured. Quality Improvement happens with consistently adhering to certain standards that ensure better results.
3. Governance and Discipline
A PMO ensures that processes are in place for governance and discipline. Consistent decisions for milestone changes, change requests, escalations, prioritizations, etc. result in a defined structure when executing various steps in project management.
4. Timely and Accurate Reporting
Project-level reporting for internal and external stakeholders is also a benefit of having a PMO in place. When clear and scheduled communication is achieved, with a set structure in place, the overall project management improves.
5. Meaningful Decisions
The PMO allows you the opportunity to make the best decisions due to a good and full view of the project statuses. This is possible with clarity and transparency of processes and established frameworks.
The primary task of a PMO is to establish standard processes. You need them to eliminate regularly occurring issues.
When a group or team identifies and solves a problem, they can document the steps followed and share them with others. In the future, if another team member encounters the same problem, all they need to do is follow the pre-established steps and the problem will be solved.
Having a set process is very important as it makes room:
For instance, the tallest structure in the world, Burj Khalifa, is a wonder in itself. But, for it to stand so tall, a strong foundation is at work. That’s what helped it soar so high. In the same way, you need to understand how what level you would like to scale to and based on that, strengthen your foundation. The roots are very important.
Processes are your roots.
In fact, well-established processes create an engine in your company that ensures the output Is consistent no matter who is driving.
Imagine this - At your company, let’s say there are 10 experts who can do everything, end-to-end for all the customers. As long as it works and deadlines are met, nobody will ask any questions. But, when your company is scaling and you have more customers than ever, the same 10 experts may not be able to dedicate the same amount of time. So, when the team grows and new joiners come in, they will not have that implicit knowledge which these 10 experts have. At most companies, documentation may not be adequate, it is known just to the individuals who have been working on it.
That is when processes are extremely important – to deliver in similar quality, to be consistent, to deliver in similar timelines, to have similar reporting, etc.
It is all about finding out patterns in which your company gets hit. When you ask the right questions, you will know what I meant by the previous sentence. For us, some of these questions were:
These are various areas that need to be captured and then focused upon based on your priority.
As a Cricket enthusiast and a former captain for one of the teams at my club, I know the importance of forming a good and balanced team.
While forming the PMO, I started to work on building a team of Project Managers who were not just skilled in the role but also had some specific qualities. Why? Because Project Managers are not just Project Managers for a project - they are Account Managers, Relationship Managers, Problem Fixers, Organizers, and Orchestrators.
Here are some things that are clear indicators of a strong Project Manager:
1. Value Time
It is very important for a good Project Manager to have strong time management. In anything and everything they do, their time management should be reflected. If a Project Manager cannot keep to time commitments, there will be no discipline to finish tasks on time. From attending meetings to delivering projects on time, a good Project Manager is always on time or before time.
2. Strong Application
In never-ending discussions with my cricket friends, we always have a debate - what is more important, fitness or application? I would always side with the application. Tomorrow, if all players show the same fitness levels, there will still be a player who is better because of their application and skills. Well, the opposite is true as well.
While forming a team, it is important to see how that one person can apply themselves. “If I apply myself fully, maybe I can do a little more”. That’s the mindset you must look for in a Project Manager. You should look for people who will not allow anything to come in between or reduce their application to anything.
3. Ability to Drive Things
It is very important that a Project Manager has a strong and outgoing personality. Your company cannot have a project manager who doesn’t like to talk or interact with people, who cannot drive, who cannot be strong.
Today, with evolving circumstances, you need people who are stronger and street smart to get their work done. If the person keeps saying “This is how I have always done things”, then you have a problem.
4. Strive for Excellence
Excellence can only be achieved when one learns to not be satisfied with oneself. Personally, when I know that it takes me 35 minutes to go from Point A to point B, I challenge myself - can I do this in 30 minutes? How about in 25?
That’s how I try to improve as there is always scope to be more efficient.
Having Project Managers who encourage an excellence-driven mindset is very important. When their team is stuck on something, a good leader will have a conversation and be available for them. Only then will they have the attitude that “I won’t let go till this is done”. Also, they should ensure that once a problem is identified, it is not just solved but also avoided in the future. This will help establish SOPs for other people. Because of that, the entire group will deliver better as a team.
That is what a good Project Manager brings to the table.
5. Clarity of Vision
Project Management is an extremely central role, where the people in charge have to drive a lot of things and have to be much more detailed in what they are doing.
For that, you must look for a person who is customer-focused. A clear vision at all points is very crucial for good Project Managers.
6. The Right Attitude
Something that I believe all Project Managers should remember is - any new work that they do, they may struggle initially, before they get in control. But, with patience and a positive attitude, they should be able to get any situation or task under control.
Hiring someone who embodies these traits will transform your team.
7. Always Be Prepared
A good Project Manager is always ready - for anything.
In order to form a strong team of Project managers, you need people who are fully prepared for what they are doing. If they need someone/something, they get it done, no matter what.
Having a mind that can think from all perspectives helps. When a Project Manager communicates with a customer, he/she must first read it like a customer. Have that lens and ask questions like - How will this be perceived?
Sometimes, a Project Manager may have the attitude that “This is their problem. Not our issue.” but this is not helping anyone, really. How will the overall problem be solved? That should be the Project Manager’s focus, always.
8. Spend Time in Planning
A detailed plan is very important in achieving goals. So, a project Manager that maps out the beginning and gives themselves a deadline has the mantra for success.
A good Project manager knows that you can’t finish a project if you don’t have an end date to start with. With an end date in place, there has to be a plan from start to finish, with the required granularity of tasks. There has to be a framework through which to plan and think.
9. Flexibility to Adjust
If you find a Project Manager who can adjust quickly and understand the pulse of the environment, they will make a great team player. It is important for an individual to be easy to work with and be approachable. People should be able to discuss ideas, argue over things and still work together. In Cricket, a good bowler will always quickly adapt to the conditions to get good results.
10. Set the Right Expectations
Everything in life is about expectations. A good Project Manager will set the right expectations, which are feasible and realistic, and prepare a plan to meet those.
Establishing a Project Management Office is an important step. But, to have streamlined processes, it is crucial that you understand how people work and how they can change the way they work. Based on that, everything else will change. So, you should always have Plan A, B, and C.
In the end, it all comes down to how happy someone is after working with you. The best situation is when you are working with someone and they have a pleasant experience throughout.
And lastly, it is always important to remember that developing any new process, or in this case establishing a PMO, is an ongoing process. It is a long road and gradually, when you learn from your mistakes, lookout for new learnings, and implement these as you go, you can achieve success.
Interested in transforming your existing multichannel selling, retailing, or eCommerce service business? Speak with our expert now.
Integrate your online channels in few steps, and try out all features of the SelluSeller
Receive the latest insights, reports, research papers, news bytes, and important announcements from Anchanto.
8 Valuable Principles of Establishing Project Management Processes
For businesses that wish to scale while maintaining quality work and standardized operations, Pro...Learn more
Why Should Brands Adopt Omnichannel Retail?
For brands, omnichannel retail holds endless opportunities and benefits. With a key strategy in p...Learn more
5 Metrics to Strengthen your Multichannel Sales Strategy
To be successful in Multichannel Sales, you must analyse your existing channel operations closely...Learn more
How eCommerce Marketplaces Can Help You Setup Offline Presence in a New Market
To establish an offline presence in a new market, brands can begin by selling through eCommerce m...Learn more
Meet Bhushan, Product Consultant at Anchanto
Freshly out of college, Bhushan joined Anchanto’s rapidly growing team three years back. His jour...Learn more
Anchanto facilitated successful year-end eCommerce sales of Filipino local businesses amidst Covid-19
Anchanto helped Filipino businesses navigate challenges & scale operations online during COVI...Learn more
7 Key Steps to Set up Operations in a New Market
Establishing offices and operations in a new country requires detailed market study, proper strat...Learn more
Top tips to boost your social media and social commerce strategy
Your social followers can gradually convert to your shoppers. Here are few ways on how you can ma...Learn more
Electronics Conglomerate Panasonic announces eCommerce expansion across Asia-Pacific in partnership with Anchanto
Panasonic, a global electronics conglomerate announces partnership with Anchanto to streamline it...Learn more
Starting a New Job from Home: 7 Anchanto Stories
Listen to the stories of Anchanters who joined the company during a global crisis and how they na...Learn more
Social Commerce: The Winning Combination of Social Media and eCommerce
Social commerce is an upcoming trend and takes the best of eCommerce and social media to help you...Learn more
6 Useful Practical Insights to Manage Cross-border eCommerce
Understand the challenges of cross border eCommerce and how to tackle them through intuitive tech...Learn more
Preparing your logistics business for special sale seasons
Plan ahead for sales season this year with these recommendations for warehouse management system ...Learn more
How to Leverage YouTube for Retail Businesses
YouTube can work wonders for retail businesses. From having access to a large number of customers...Learn more
8 eCommerce Mistakes to Avoid this Holiday Season
Some businesses struggle to convert their holiday website traffic into sales. If you face this ch...Learn more
Top Multichannel Inventory Challenges and Solutions
Shifting to multichannel sales, you are likely to encounter commonly faced inventory challenges a...Learn more
Content Asset Management: A key to multichannel eCommerce success
Digital Asset Management (DAM) and Product Information Management (PIM) are two systems help that...Learn more
Retail distribution giant Valiram selects Anchanto to accelerate its global eCommerce transformation
Valiram, South-east Asia’s leading retail specialist, announces partnership with Anchanto to soli...Learn more
How to achieve control over your online retail business and improve its visibility
Understand how technology and software solutions can help eCommerce businesses to improve control...Learn more
Analysing The New Normal for Fashion eCommerce
The Covid-19 pandemic has changed the way in which shoppers use eCommerce, especially when fashio...Learn more
Using my past entrepreneurial experience to solve eCommerce Challenges for Enterprises
My experience as an entrepreneur helped me solve the challenges faced by eCommerce enterprises as...Learn more
Practical insights to implement a robust Omnichannel strategy for your retail business.
A few years back, ‘Omni-channel’ was merely a buzzword, a theoretical concept that was just discu...Learn more
How we conceptualised and launched our latest innovation in just 3 months
When it comes to innovation, we are always on the lookout for newer ways to make our customers’ e...Learn more
Scaling your logistics and fulfillment business with the right technology.
According to a report by Mordor Intelligence, the logistics market in APAC is set to grow at a CA...Learn more
Overcoming challenges of cross-border eCommerce
Over the last few decades, selling has seen a logical progression. Earlier, the brick-and-mortar ...Learn more
Utilizing Cutting-edge Technology to Overcome the Challenges of Channel Management
Distributors have long played an important role in streamlining the operational lines between man...Learn more
Onboarding customers remotely: how the pandemic helped us learn & innovate processes
Aligned with our deeply ingrained objectives of delivering anchanting experiences to our customer...Learn more
How to Use Partnerships & Tools for Shorter Time-to-market?
As a retail brand or distributor, time is of the essence, especially when you want to expand your...Learn more
Can sticking to a marketplace harm your online trade?
There’s no doubt that eCommerce has given businesses a new lease of life. Much of the overhead th...Learn more
How brands overcame the channel conflict dilemma
Earlier, businesses had to establish their dealer and retailer networks in all geographies, putti...Learn more
Anchanto achieves profitability and receives S$16.6 million in ongoing Series C-funding round for market expansion & product development
Anchanto’s SaaS offerings receive a vote of confidence from globalcompanies due to steady profita...Learn more
How can distributors keep both brands and buyers happy?
As the world shifts to the new normalcy and adopts online shopping, your distribution responsibil...Learn more
Australia: How Anchanto is ramping up growth in the region
After entering the Australian market in late 2019, we are well underway to serving as a bridge fo...Learn more
Creating a Successful Cross-border eCommerce Strategy for Your Business
Cross Border eCommerce strategy is one of the major factors associated with the future of eCommer...Learn more
Should you outsource eCommerce operations or manage them in-house for your brand?
It is no secret that the global retail economy is changing fast and eCommerce has a significant p...Learn more
Execute Seamless eCommerce operations on-the-go with the all new SelluSeller App!
The world, as we knew it, has completely changed over the past few months. A remarkable shift can...Learn more
The Power to manage business ‘on-the-go’ for eCommerce leaders.
Living through a pandemic has altered the way people across the world shop, leading to a remarkab...Learn more
SelluSeller Now in Your Palm- An eCommerce Management Revolution
Aligned with our vision of making multichannel selling & eCommerce logistics simple for every...Learn more
Enhancing eCommerce Logistics Operations with Cutting-edge Technology
The eCommerce wagon runs on the tracks of resourceful supply and excellent connectivity. As onlin...Learn more
2018’s Top Ecommerce Trends That Will Shape Online Selling in Southeast Asia
As online selling is a fairly new retail method, ‘change’ is a common expectation for almost all ...Learn more
The Influence of COVID 19 on Fashion eCommerce
Understand the existence of consumer trends for fashion industry during the lockdown period and h...Learn more
What does the current pandemic mean for brand marketing agencies?
The Covid-19 pandemic has shut offices and significantly affected our world, but it has also resu...Learn more
Exploring the Future of Australian Businesses in Asia - I
Covid-19 has become a force that has changed the way in which businesses operate, strategize and ...Learn more
Exploring the Future of Australian Businesses in Asia - II
In order to grow and thrive in a post-pandemic era, Australian businesses must analyse the risks ...Learn more
How to avoid human mistakes in eCommerce with Automation?
eCommerce businesses in Southeast Asia have struggled for a long time dealing with manu...Learn more
How Should I Structure my Warehouse?
The efficiency of an eCommerce business depends heavily on how well its warehouse is op...Learn more
How to Improve User Ratings on Seller Centre
As an online seller, you must be well aware of the importance of the ratings that you get on your...Learn more
How to Structure Fulfillment Operations for Your Selling Business?
Fulfillment operations primarily refer to the process of getting a product delivered to the right...Learn more
What is the difference between B2C & B2B Fulfillment?
With the rapid expansion in the Southeast Asia digital economy and online purchasing de...Learn more
How to Avoid Overselling?
Inventory and stock management are one of the biggest challenges faced by enterprise eCommerce bu...Learn more
What is the Difference between WMS and eWMS?
Warehouses have always been an integral part of any retail chain business and proper wa...Learn more
How to Reduce Customer Complaints and Claims
When the customer is unsatisfied, investigating the way they are treated, is important.Learn more
3 Things You Need to Master To Sell More on Marketplaces
Why is it that global businesses and brands, most often, seem to be miles ahead in their approach...Learn more
How to Make an Effective Social Media Plan for Your Online Store
A Social Media Marketing Plan or social media plan is a document that details the strategies in s...Learn more
How to Use Emotional Persuasion as a Growth Tool for Online Selling
Neuromarketing or emotional persuasion in connection with sales and marketing is not a new concep...Learn more
Top Marketing Strategies for Your eCommerce Store in 2018
eCommerce is the next big thing when it comes to online web stores in Southeast AsiaLearn more
Top 5 Ways to Advertise Your Products for Free on the Internet
E-commerce is what Southeast Asia is going towards with each passing day. With the rise in the ac...Learn more
How Do I Sell Online in Southeast Asia For Free?
To sell online without having to spend a penny, you have several options: through social networks...Learn more
Decoding the Cross-Border eCommerce Puzzle
Technology enabled eCommerce has given an unprecedented push to cross-border trade in recent years.Learn more
Grow Your Online Business by Selling More to Current Customers
When you ask a co-seller what their goal is when they start start selling in Southeast Asia, they...Learn more
How to Transform Occasional Buyers in Frequent Customers?
While online sellers and brands always seek to expand their reach to increase their sales in Sout...Learn more
Five Most Common Mistakes Made by Online Stores
Revenue in the eCommerce market of Southeast Asia amounts to US $8,591m in 2018, and it is expect...Learn more
7 Tactical Ways Every Business Can Use Local Marketing to Sell More Online
Local marketing is the process of optimizing your website’s brand in a way that adapts the localLearn more
How to Choose the Perfect Theme for Your Online Store
Judging a book by its cover may not be a good way of understanding our society, but when it is aboutLearn more
Best Software and Apps to Edit Product Photos
We all know about Photoshop, one of the most common and efficient image editing software in South...Learn more
How to Describe a Product in Your Web-Store?
The content is king. A phrase conveys the importance of your titles, descriptions and other texts...Learn more
The Drop Shipping in eCommerce: Is it Possible to Sell Without Having Inventory?
The inventory is undoubtedly one of the dilemmas of any company that trades with articles of any ...Learn more
How to Choose an online marketplace to sell your products?
A data from Entrepreneur-the elite magazine says In 2017, the eCommerce market generated a revenu...Learn more
Eight Effective Ways to Promote Your Products on eCommerce Platforms
When planning to promote your products to strengthen the sale, you should not limit yourself to t...Learn more
How to Master Product Photography on a Tight Budget
If you are one of those who keeps uploading the product photos provided by your supplier,Learn more
Nine Effective Strategies to Increase Additional Sales
Selling more is something that obsesses both online and offline marketers. Hence, a seller is con...Learn more
Top 10 DIY Things to Make and Sell Online
Southeast Asia has a history of thousands of years. This means people residing here have ideas of...Learn more
Marketplace Aggregation – Why It Can Make or Break Your Online Business
Okay, so you’ve moved on—not in the distant past—from the brick and mortar model of doing busines...Learn more
Dont Just Meet Marketplace SLAs, Beat Them!
With the spurt in Southeast Asia eCommerce, sellers need to deal with a deluge of Service Level A...Learn more
How to Use Discounts and Deals to Get More Customers Come and Stay Forever
Encouraging repeat sales is a crucial aspect of online selling, specially when you are an online ...Learn more
How to Maximize Selling During Peak Season
For an online business seller in Southeast Asia, holidays are golden opportunities for increasing...Learn more
How to Be an Online Power Seller on Major Marketplaces in Southeast Asia
The rising popularity of Southeast Asian eCommerce marketplaces has led to increase in the direct...Learn more
Top Products to Sell Online in Southeast Asia
With a history of over 40,000 years, Southeast Asia is one of the 17 mega diverse countries in th...Learn more
How to Start Selling Online in Southeast Asia
The massive shift of Southeast Asia retail towards digital has opened up a whole new world of opp...Learn more